Refunds & Returns Policy

Overview

Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a full refund or exchange.

To qualify for a return, your DIY jewelry kit must be unused, with all components in their original, unopened condition. The item should also be returned in the original packaging.

Non-returnable Items

Certain types of goods are not eligible for return, including:

  • Custom or personalized jewelry kits
  • Gift cards
  • Downloadable instructions or patterns
  • Certain health and personal care items

To complete your return, please include a receipt or proof of purchase. Returns should not be sent back to the manufacturer.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Kits with signs of use or opened packaging
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you via email. You will be informed if your refund is approved. If approved, a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Double-check your bank account.
  2. Contact your credit card provider, as it may take time for the refund to post.
  3. Check with your bank, as there may be additional processing time.

If you’ve completed these steps and still have not received your refund, please contact us at .

Sale Items

Only regular-priced items are eligible for a refund; sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same kit, please email us at and mail your item to: [return address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift during purchase or was shipped to the gift giver to present to you later, we will send the refund to the gift giver, and they will be informed of the return.

Shipping Returns

To return your product, please mail it to: [return address].

Please note:

  • Return shipping costs are your responsibility and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it may take for your exchanged item to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

For questions related to refunds and returns, please contact us at .